In today's highly competitive business world, providing good service is no longer enough. Competitors bait customers with lower prices and better service. The only customers who are totally secure are customers who are Satisfied with their service visits. You have to do more to keep ensuring your customers return. URI has the solutions to help you succeed.
Customers who are less than Satisfied with the service they receive at your dealership do not always complain; they may simply take their business somewhere else. Many service concerns are small items that the customer just did not want to bother mentioning. However, customer satisfaction does influence their choice in returning when it is time for any customer-pay work such as routine maintenance, general repairs or quick service.
URI's service follow-up is essential for building positive and rewarding relationships with your customers. URI helps you achieve the highest levels of satisfaction --which translates into your customers returning to your dealership for sales and service.
Additional Applications and Benefits
- Identify trends with your service department to enable you to take corrective action
- Monitor your service advisors and technicians
- Uncover customer likes and dislikes to improve customer satisfaction
URI provides a highly successful, proven and effective follow-up process by telephoning the customer after the service visit.
URI custom designs programs to individual dealership needs, while adhering to manufacturer standards. Our interviewers are highly trained, professional customer service representatives who have the skills necessary to identify customers who are less than Satisfied and leave them knowing that resolution of their concern is your highest priority. URI identifies the silent complainer and builds dialog that touches both the satisfied and the dissatisfied customers.
URI allows you to focus on what is most important to your customers - THEIR COMPLETE SATISFACTION, which in turn, produces more opportunities for SALES and SERVICE for your dealership.
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