The purchase of an automobile, boat or motorcycle begins a long-term relationship with your customer. Jeopardizing the relationship immediately following the sales experience greatly affects dealership profits, which results in lost business for your service department, lack of customer referrals and losing the opportunity for repeat purchases.
URI provides a successful, proven and effective telephone follow-up survey process after the sale is complete to help you avoid these issues.
Additional Applications and Benefits
- Monitor salesperson performance
- Identify training issues for your sales force
- Improve the image of your dealership
- Identify customer likes and dislikes to improve customer service
How can we help?
URI will work with your staff and organization to customize a program that is tailored to your dealership’s needs. Our services are always designed to adhere to manufacturer standards. Our highly trained and courteous interviewers identify and capture concerns of customers who are less than Satisfied. Comments developed from customers that may have a minor concern or question after the sale are also provided in the delivery of your daily opportunities. URI provides you with the necessary information that will allow you to address your customer’s immediate concerns or questions. Prepared with this information you are enabled to pro-actively prevent future questions, concerns or dissatisfaction.
Greater Satisfaction leads to More Repeat Sales and More Referrals
For more information, Contact Us